Duncan Hill Property - Privacy Policy

Our Commitment to Protect Your Privacy

Red Tree Trading Pty Ltd (Duncan Hill Property) seeks to provide the best possible service to our clients by providing the best possible experience along your real estate journey.

We understand how important it is to protect your personal information. This document sets out our Privacy Policy commitment in respect of personal information that you may provide to us and explains how your data is handled by Duncan Hill Property. If anything is unclear, please email us at [email protected].

Our Principles

We have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles (APPs) under the Privacy Act 1988.

• This privacy policy explains how we comply with our obligations under the Privacy Act.
• ‘Personal information’ has the same meaning as section 6 of the Privacy Act : information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained.

Collection

We collect personal information to provide our products, services, and information. This may include your first name, last name, location, age, phone number, email, postal address, and payment details.

Other information may be collected automatically from your website visit, such as ISP, browser information, IP address, location, and time/date stamp. We may also collect information from third parties, only from sources authorized to provide it.

How Do We Collect Personal Information?

• Directly from you: Information from current or prospective clients to provide services and perform agency duties.
• Open House Inspections: For security, contacting you about properties, and offering additional services such as referrals or Asset Management.
• User Contact Forms: Information submitted via website forms to respond to inquiries.
• Mailing List: Opt-in email communications regarding our services and products.

What We Collect From Others

Social network widgets (Pinterest, Twitter, etc.) – activity on these platforms is governed by their respective terms and policies.

What We Collect From Your Online Activity

• Site Performance: Information on website usage to improve your experience.
• Analytics Cookies: Statistics to understand website traffic and popular areas.
• Advertising Cookies: Used to deliver more relevant ads.

Cookie rights: You can disable cookies in your browser, but some website functionality may be affected.

Use and Disclosure

We use personal information for the purpose requested or directly related activities. It may be disclosed to: potential purchasers, media organisations, suppliers, or third parties with your consent or as required by law. Sensitive information is only used with consent or for legal purposes.

Direct Marketing

We may send updates about Duncan Hill Property, the real estate market, or new products/services. To opt out, contact [email protected].

Quality of Personal Information

We aim to keep your information accurate. Contact us to correct any information at [email protected].

Data Security

We protect your information against loss, unauthorized access, or misuse. Questions can be directed to [email protected].

Access and Correction

You may request access or correction to your personal information. Some requests may be restricted under Australian privacy law.

Changes to Our Privacy Policy

We review our policies regularly and may update this Privacy Policy as needed.

Complaints Handling

For any complaints about breaches of the Australian Privacy Principles, contact [email protected].

How to Contact Us

Email: [email protected]
Phone: 1800 998 620
Address: ‘The Mill’ Suite 8, Corner of Bong Bong and Bundaroo Streets, Bowral, NSW 2576